Terms & Conditions

We are committed to providing you with the highest quality flowers and products, and it is something we take great pride in. In order to meet your expectations, we have certain delivery conditions, including same-day delivery cut-offs, which are automatically accepted by you upon placing the order.

Delivery Policy

* COVID-19: Contactless delivery available.

In order to guarantee your desired delivery date, we have certain delivery cut-offs in place.

Same day delivery from Monday to Friday is possible as long as the order is received before 12pm AEST.

Same day delivery cannot be guaranteed on Saturday if the order is received on Saturday.

These cut-off times do not apply to busy periods including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check with us for the order cut-off times on these days.

Whilst we will always try to deliver your order at the requested time, we cannot guarantee the exact time of delivery due to possible unforeseen circumstances such as courier delivery times, local traffic...etc. However, we will aim to deliver as close to your preferred time as possible.

 

 

Delivery for Funeral Orders

 

We treat funeral orders with the highest of priority. To ensure that the order is processed as smoothly as possible, please supply the following information in the Address Details or Special Instructions field:

 

  • ​Full name of the deceased.

  • Name and address of the funeral home/chapel and name and phone number of a relative will be needed.

  • Date and time of the service.

 

 

Delivery to Hospitals/Nursing Homes

 

For hospital/nursing home deliveries, please supply the recipient’s:

 

  • Full name

  • Ward name or number

  • Hospital name and address

  • Whether the recipient is a patient, resident, or a staff member

Delivery Charges

$12

Gordon, Killara, Pymble, Turramurra, St Ives

$15

East Killara, West Pymble, St Ives Chase, Lindfield

 

$18

Roseville, Chatswood, Willoughby, North Ryde, Macquarie Park,

Warrawee, Wahroonga, Waitara, Hornsby

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If your delivery suburb is not listed here, please contact us on 02 9499 9414 or 0401 230 677

Substitution Disclaimer

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value.

 

Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine's Day and Mother's Day.

 

In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.

Return Policy

As we guarantee the freshness, flower quality and value of every order, we do not offer a refund/return on flower orders. However, in some cases, we can offer replacement flowers. Please contact us within 24 hours of delivery if you have any issues or concerns, as flowers are a perishable product that are reliant on conditions outside of our control.

Extra charges may be incurred for change of mind, incorrect date or incorrect address.

Cancellations or alterations to orders must be made more than 24 hours before the requested delivery time.

Privacy policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

 

Information We Collect

 

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

 

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

 

 

Security

 

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

 

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

 

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution