As we guarantee the freshness, flower quality and value of every order, we do not offer a refund/return on flower orders. However, in some cases, we can offer replacement flowers. Complaints must be made within 24 hours of delivery.

Each arrangement delivered by us is created by a professional florist.

Delivery will be made on the date requested* and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Cancellations or alterations to orders must be made within 24 hours before delivery.

* COVID-19: CONTACTLESS delivery available on request.

Delivery is usually available within 24 hours, but occasionally may be longer, depending on the time of receiving the order and day of the week (Deliveries are unavailable on Sundays or public holidays. However, we will deliver on the next business day).

Same day delivery from Monday to Friday is possible as long as the order is received before 12 pm.

Same day delivery is not guaranteed on Saturday if the order is received on Saturday.

We treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

- ​Full name of the deceased

- Name and address of the funeral home/chapel and name and phone number of a relative will be needed.

- Date and time of the service.

For hospital/nursing home deliveries, please supply the recipient’s:

- Full name

- Ward name or number

- Hospital name and address

- Whether the recipient is a patient/resident or part of the staff