As we guarantee the freshness, flower quality and value of every order, we do not offer a refund on flower orders. However, in some cases, we can offer replacement flowers. Complaints must be made within 48 hours of delivery.
Each arrangement delivered by us is created by a professional florist.
Delivery will be made on the date requested* and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.
Special delivery conditions apply to hospitals, hotels, funeral parlours/ crematoria and cemeteries*.
Should you have any further queries please call our shop line at 02 9499 9414 during business hours or email us at
Cancellations or alterations to orders must be made within 24 hours before delivery.
*Please see our Delivery Policy in regards to Same Day deliveries.
Delivery is usually available within 24 hours, but occasionally may be longer, depending on the time of receiving the order and day of the week (Deliveries are unavailable on Sundays or public holidays. However, we will deliver on the next business day).
Same day delivery from Monday to Friday is possible as long as the order is received before 12 pm.
Same day delivery is not guaranteed on Saturday if the order is received on Saturday.
Delivery for Funeral Orders
We treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:
Full name of the deceased
Name and address of the funeral home/chapel and name and phone number of a relative will be needed.
Date and time of the service.
Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply the recipient’s:
Ward name or number
Hospital name and address
Whether the recipient is a patient/resident or part of the staff